Vocational Placement Kit-RIIERR301E Respond to work site incidents HLT Our session plan supports trainers

Our session plan supports trainers to deliver effective

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

selection and induction of staff BSBHRM506 Manage recruitment

procedures and programs BSBWRT411 Write complex documents BSBXCM401 Apply communication strategies in the workplace Elective units BSBPEF402 Develop personal work priorities Group A BSBPEF502 Develop and use emotional intelligence Group A BSBCMM411 Make presentations Group B BSBCMM412 Lead difficult conversations Group B BSBHRM413 Support the learning and development of teams and individuals Group B BSBLDR411 Demonstrate leadership in the workplace Group B If you require RPL Kits with comprehensive benchmarking

Vocational Placement Kit-RIIERR301E Respond to work site incidents HLT Our session plan supports trainersA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.